Vijaya Products Last updated: September 2026
Vijaya Products (“we,” “us,” “our”) operates the website vijayaproducts.in and offers our authentic Konkan food products for sale online, including through WhatsApp. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with us.
By using our website or ordering from us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our website, place an order, or message us on WhatsApp, we may collect:
- Personal details: name, phone number, email address, delivery and billing address
- Order details: products purchased, quantities, order value, order history
- Payment information: UPI transaction reference numbers (we do not store your UPI PIN, bank account details, or card numbers — payments are made directly via UPI, and verified manually)
- Communication data: messages you send us via WhatsApp, our contact form, or email, for the purpose of order support and customer service
- Technical data: IP address, browser type, and device information collected automatically through standard website analytics, and cookies for cart/checkout functionality
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Verify UPI payments against the transaction reference you provide
- Communicate with you about your order status, via WhatsApp, email, or phone
- Respond to customer queries and provide support
- Improve our website, products, and services
- Send you updates about offers or new products, only if you have not opted out
3. WhatsApp Communication
If you contact us or place an order via WhatsApp, we collect your WhatsApp number and the content of your messages to respond to your queries, confirm and process your order, and provide order updates. You may opt out of promotional messages at any time by replying “STOP” or contacting us directly; you will still receive essential order-related messages for any active order.
4. Sharing Your Information
We do not sell your personal information. We may share your information only with:
- Delivery/courier partners, to fulfil and ship your order
- Service providers who help us operate our website, WhatsApp communication, and order management systems, under confidentiality obligations
- Legal authorities, if required by law
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to our legal obligations (e.g. order/tax records)
- Opt out of promotional communications at any time
To exercise these rights, contact us using the details below.
7. Cookies
Our website may use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.
8. Children’s Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Vijaya Products NH66, Salgaon, Kudal, Sindhudurg – 416519, Maharashtra Email: vijaya.products.gci@gmail.com Phone: +91 96370 81758